Help
The questions people ask most. If yours is not here, send us a message and a person will reply.
How does booking work?
Choose what you want done, say when and where, and PLAT shows the stylists nearby who can take it. Pick one and send a request. They have a few minutes to accept. If they cannot, the request passes to the next stylist automatically, so you are not left waiting on one person.
When am I charged?
Your card is held when you confirm, and taken only once the appointment is finished. You see the full price before you confirm: the stylist's price plus PLAT's booking and protection fee. Nothing is hidden and nothing is added afterwards.
What if I need to cancel?
Cancelling is free up to the time shown on your booking, which is on the booking screen from the moment it is made. After that a share of the price is charged, because the stylist has kept the time free and turned other work down. If the stylist cancels, you are not charged anything.
What does ID verified mean?
Before any stylist can be paid through PLAT, Stripe checks their identity: their legal name, date of birth, address and a photo ID. Stylists who have passed that check carry an ID verified badge. It is done by Stripe, not by PLAT, and it is the same check used by the payment companies behind most online businesses.
Something went wrong with my appointment
Tell us and we will look into it. Every booking has a Report or block button on it, and you can message us about anything else. If you felt unsafe, say so and it goes to the top of the pile.
How do I delete my account?
In the app, open Account, then Settings, then Delete your account. It shows you exactly what is removed and what is kept before anything happens. Your name and contact details go. Records of bookings and payments stay, with your name taken off them, because those are financial records PLAT has to keep.
How do I start taking bookings?
Create an account and choose "Offer my services". Set the services you do and your prices, fill in your profile and the area you cover, then go online whenever you are free. Requests come to you while you are online.
How and when do I get paid?
Your earnings go to your own bank account through Stripe, which is the payment company PLAT uses. You set this up once from your dashboard, and you can change your bank details there whenever you need to. PLAT never sees or holds your bank details.
What does PLAT take?
PLAT takes a commission from the service price, and it is shown to you on every request before you accept, along with exactly what you will earn. The customer separately pays a small booking and protection fee on top. There is no joining fee, no monthly fee, and nothing to pay when you are not working.
Why do I have to verify my identity?
Anybody who receives money through a payment company has to be identified by law. Stripe checks your legal name, date of birth, address and a photo ID before your first payout. It also earns you the ID verified badge customers see, which makes people more likely to book you.
What if a customer does not turn up?
Open the job and use Customer no-show. You keep a share of the price, because you kept the time free. Tell us if it keeps happening with the same person.
Can I still book a stylist myself?
Yes. It is one account either way round. Switch between booking and working from your account screen whenever you like.
Still stuck? Contact us and a person will get back to you, usually within two working days. You can also read the Terms and Conditions, which cover how PLAT handles your personal details.